{"id":178,"date":"2026-10-11T14:47:29","date_gmt":"2026-10-11T14:47:29","guid":{"rendered":"https:\/\/farriereurope.com\/preguntas-frecuentes"},"modified":"2026-10-18T09:42:45","modified_gmt":"2026-10-18T09:42:45","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/farriereurope.com\/en\/preguntas-frecuentes","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<h2>How can I find a specific reference?<\/h2><p>Enter a name, model or reference in the search bar. You can also browse by product family or brand.<\/p>\n<h2>Is the price for one piece, a pair or a box?<\/h2><p>It depends on the item. Check the name, description and selected variant before adding a quantity. Box contents can vary between sizes or formats.<\/p>\n<h2>Can I compare sizes across different brands?<\/h2><p>Compare actual dimensions. The same number does not guarantee equivalent dimensions for two horseshoes, nails or headcollars.<\/p>\n<h2>How much does shipping cost?<\/h2><p>Shipping costs depend on the items and destination. To check the exact charge before placing an order, add the products to your basket and enter the delivery address. For more information, see <a href=\"\/en\/shipping-and-delivery\/\">shipping and delivery<\/a>.<\/p>\n<h2>How long will my order take to arrive?<\/h2><p>Estimated delivery ranges from 24 hours to 7 working days, depending on the destination and item availability. If you need your order by a specific date, contact us before you buy.<\/p><p>For details, see <a href=\"\/en\/shipping-and-delivery\/\">shipping and delivery<\/a>.<\/p>\n<h2>Why is there no shipping rate shown?<\/h2><p>Check country, county or province and postcode. Where a code identifies an island or special territory, an incomplete address prevents a reliable rate assignment.<\/p>\n<h2>Are import taxes included?<\/h2><p>No. Where applicable, destination customs duties, import taxes and clearance fees are separate from shipping costs.<\/p>\n<h2>Can I confirm an online purchase?<\/h2><p>Yes. Add products to your basket, enter your details and address, and choose one of the available payment methods to complete your order. If you need help, contact us at <a href=\"mailto:clientes@farriereurope.com\">clientes@farriereurope.com<\/a>.<\/p>\n<h2>How do I report a return or a problem?<\/h2><p>Email customer support with the order details and reason for contacting us. You do not need to justify withdrawal. See the <a href=\"\/en\/returns-and-cancellation-rights\/\">return periods and rights<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00bfC\u00f3mo puedo localizar una referencia concreta? Introduce el nombre, modelo o referencia en el buscador. Tambi\u00e9n puedes entrar por familia de producto o por marca. \u00bfEl precio corresponde a una unidad, un par o una caja? Depende del art\u00edculo. Consulta el nombre, la descripci\u00f3n y la variante seleccionada antes de a\u00f1adir la cantidad. El contenido [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-178","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Preguntas frecuentes | FarrierEurope<\/title>\n<meta name=\"description\" content=\"Resuelve dudas sobre referencias, variantes, transporte, pedidos y devoluciones en FarrierEurope.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/farriereurope.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes\" \/>\n<meta property=\"og:description\" content=\"Resuelve dudas sobre referencias, variantes, transporte, pedidos y devoluciones en FarrierEurope.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/farriereurope.com\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"FARRIER EUROPE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-18T09:42:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/frequently-asked-questions\\\/\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/frequently-asked-questions\\\/\",\"name\":\"Frequently asked questions | FarrierEurope\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#website\"},\"datePublished\":\"2026-10-11T14:47:29+00:00\",\"dateModified\":\"2026-10-18T09:42:45+00:00\",\"description\":\"Get answers about product references, variants, shipping, orders and returns at FarrierEurope.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/frequently-asked-questions\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/farriereurope.com\\\/preguntas-frecuentes\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/frequently-asked-questions\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently asked questions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#website\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/\",\"name\":\"Farrier Europe\",\"description\":\"Supplies for professional farriers\",\"publisher\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#organization\"},\"alternateName\":\"FarrierEurope\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/farriereurope.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#organization\",\"name\":\"Farrier Europe\",\"alternateName\":\"FarrierEurope\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-horizontal.png\",\"contentUrl\":\"https:\\\/\\\/farriereurope.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-horizontal.png\",\"width\":1140,\"height\":224,\"caption\":\"Farrier Europe\"},\"image\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"description\":\"Horseshoes, nails, tools and farriery equipment. 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