{"id":241,"date":"2026-10-11T14:47:42","date_gmt":"2026-10-11T14:47:42","guid":{"rendered":"https:\/\/farriereurope.com\/garantias"},"modified":"2026-10-18T09:42:49","modified_gmt":"2026-10-18T09:42:49","slug":"guarantees-and-after-sales-service","status":"publish","type":"page","link":"https:\/\/farriereurope.com\/en\/garantias","title":{"rendered":"Guarantees and after-sales service"},"content":{"rendered":"

Statutory warranty<\/h2>

For sales of new goods to consumers subject to Spanish law, the seller is liable for non-conformities that become apparent within three years of delivery. Those appearing in the first two years are presumed to have existed at delivery, unless proved otherwise or incompatible with the nature of the goods or defect.<\/p>\n

This protection is separate from any additional commercial guarantee. If a product comes with a commercial guarantee, consult the relevant documentation for its terms. For international purchases, any mandatory consumer protection rules that apply will also be respected.<\/p>\n

Available solutions<\/h2>

Where goods do not conform to the contract, you may request repair or replacement under the statutory terms, free of charge, within a reasonable time and without significant inconvenience. Price reduction or contract termination applies in the cases provided by law. Necessary remedy costs, including transport, materials or labour where applicable, will not be passed to the consumer.<\/p>\n

Report a problem<\/h2>

Email clientes@farriereurope.com<\/a> with your order number, the product and a description of what happened. You may attach images to help identify the problem. Keep the item and purchase documentation until you receive instructions on how to proceed.<\/p>\n

Normal wear and damage caused by misuse do not, by themselves, constitute non-conformity. Each case must be assessed under the law; this statement does not remove liability for defects or statutory presumptions.<\/p>\n

Professional purchases<\/h2>

When the buyer acts within a business or professional activity, the contractual and legal rules applicable to that transaction apply. Consumer time limits are not automatically extended to such purchases.<\/p>","protected":false},"excerpt":{"rendered":"

Garant\u00eda legal En ventas de bienes nuevos a consumidores sujetas a la legislaci\u00f3n espa\u00f1ola, el vendedor responde de las faltas de conformidad que se manifiesten durante los tres a\u00f1os siguientes a la entrega. Las que se manifiesten en los dos primeros a\u00f1os se presumen existentes en la entrega, salvo prueba en contrario o incompatibilidad con […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"yoast_head":"\nGarant\u00edas y servicio posventa | FarrierEurope<\/title>\n<meta name=\"description\" content=\"Derechos por falta de conformidad y atenci\u00f3n posventa para compras de consumidores en FarrierEurope.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/farriereurope.com\/en\/guarantees-and-after-sales-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garant\u00edas y servicio posventa\" \/>\n<meta property=\"og:description\" content=\"Derechos por falta de conformidad y atenci\u00f3n posventa para compras de consumidores en FarrierEurope.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/farriereurope.com\/en\/guarantees-and-after-sales-service\/\" \/>\n<meta property=\"og:site_name\" content=\"FARRIER EUROPE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-18T09:42:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/guarantees-and-after-sales-service\\\/\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/guarantees-and-after-sales-service\\\/\",\"name\":\"Guarantees and after-sales service | FarrierEurope\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#website\"},\"datePublished\":\"2026-10-11T14:47:42+00:00\",\"dateModified\":\"2026-10-18T09:42:49+00:00\",\"description\":\"Rights concerning non-conforming goods and after-sales support for consumer purchases at FarrierEurope.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/guarantees-and-after-sales-service\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/farriereurope.com\\\/garantias\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/guarantees-and-after-sales-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Guarantees and after-sales service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#website\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/\",\"name\":\"Farrier Europe\",\"description\":\"Supplies for professional farriers\",\"publisher\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#organization\"},\"alternateName\":\"FarrierEurope\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/farriereurope.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#organization\",\"name\":\"Farrier Europe\",\"alternateName\":\"FarrierEurope\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-horizontal.png\",\"contentUrl\":\"https:\\\/\\\/farriereurope.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-horizontal.png\",\"width\":1140,\"height\":224,\"caption\":\"Farrier Europe\"},\"image\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"description\":\"Horseshoes, nails, tools and farriery equipment. 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