{"id":241,"date":"2026-10-11T14:47:42","date_gmt":"2026-10-11T14:47:42","guid":{"rendered":"https:\/\/farriereurope.com\/garantias"},"modified":"2026-10-18T09:42:49","modified_gmt":"2026-10-18T09:42:49","slug":"garantias-e-apoio-pos-venda","status":"publish","type":"page","link":"https:\/\/farriereurope.com\/pt\/garantias","title":{"rendered":"Garantias e apoio p\u00f3s-venda"},"content":{"rendered":"

Garantia legal<\/h2>

Nas vendas de bens novos a consumidores sujeitas \u00e0 legisla\u00e7\u00e3o espanhola, o vendedor responde pelas faltas de conformidade que se manifestem nos tr\u00eas anos seguintes \u00e0 entrega. As que se manifestem nos primeiros dois anos presumem-se existentes na entrega, salvo prova em contr\u00e1rio ou incompatibilidade com a natureza do bem ou do defeito.<\/p>\n

Esta prote\u00e7\u00e3o \u00e9 independente de qualquer garantia comercial adicional. Se um produto incluir uma garantia comercial, consulte as respetivas condi\u00e7\u00f5es na documenta\u00e7\u00e3o correspondente. Nas compras internacionais, ser\u00e3o tamb\u00e9m respeitadas as normas imperativas aplic\u00e1veis ao consumidor.<\/p>\n

Solu\u00e7\u00f5es dispon\u00edveis<\/h2>

Em caso de falta de conformidade, pode solicitar a repara\u00e7\u00e3o ou substitui\u00e7\u00e3o nos termos legais, gratuitamente, num prazo razo\u00e1vel e sem inconvenientes significativos. A redu\u00e7\u00e3o do pre\u00e7o ou a resolu\u00e7\u00e3o do contrato aplicam-se nos casos previstos na lei. Os custos necess\u00e1rios para a solu\u00e7\u00e3o, incluindo transporte, materiais ou m\u00e3o de obra quando aplic\u00e1veis, n\u00e3o ser\u00e3o imputados ao consumidor.<\/p>\n

Comunicar uma ocorr\u00eancia<\/h2>

Escreva para clientes@farriereurope.com<\/a> com o n\u00famero da encomenda, o produto e uma descri\u00e7\u00e3o do ocorrido. Pode anexar imagens que ajudem a identificar o problema. Conserve o artigo e a documenta\u00e7\u00e3o da compra at\u00e9 receber instru\u00e7\u00f5es de tratamento.<\/p>\n

O desgaste normal e os danos causados por utiliza\u00e7\u00e3o indevida n\u00e3o constituem, por si s\u00f3, uma falta de conformidade. Cada caso deve ser avaliado de acordo com a lei; esta indica\u00e7\u00e3o n\u00e3o elimina a responsabilidade por defeitos nem as presun\u00e7\u00f5es legais.<\/p>\n

Compras profissionais<\/h2>

Quando o comprador atua no \u00e2mbito da sua atividade empresarial ou profissional, aplica-se o regime contratual e legal correspondente \u00e0 opera\u00e7\u00e3o. Os prazos pr\u00f3prios dos consumidores n\u00e3o se estendem automaticamente.<\/p>","protected":false},"excerpt":{"rendered":"

Garant\u00eda legal En ventas de bienes nuevos a consumidores sujetas a la legislaci\u00f3n espa\u00f1ola, el vendedor responde de las faltas de conformidad que se manifiesten durante los tres a\u00f1os siguientes a la entrega. Las que se manifiesten en los dos primeros a\u00f1os se presumen existentes en la entrega, salvo prueba en contrario o incompatibilidad con […]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"yoast_head":"\nGarant\u00edas y servicio posventa | FarrierEurope<\/title>\n<meta name=\"description\" content=\"Derechos por falta de conformidad y atenci\u00f3n posventa para compras de consumidores en FarrierEurope.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/farriereurope.com\/pt\/garantias-e-apoio-pos-venda\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Garant\u00edas y servicio posventa\" \/>\n<meta property=\"og:description\" content=\"Derechos por falta de conformidad y atenci\u00f3n posventa para compras de consumidores en FarrierEurope.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/farriereurope.com\/pt\/garantias-e-apoio-pos-venda\/\" \/>\n<meta property=\"og:site_name\" content=\"FARRIER EUROPE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-18T09:42:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/pt\\\/garantias-e-apoio-pos-venda\\\/\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/pt\\\/garantias-e-apoio-pos-venda\\\/\",\"name\":\"Garantias e apoio p\u00f3s-venda | FarrierEurope\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#website\"},\"datePublished\":\"2026-10-11T14:47:42+00:00\",\"dateModified\":\"2026-10-18T09:42:49+00:00\",\"description\":\"Direitos em caso de falta de conformidade e assist\u00eancia p\u00f3s-venda para compras de consumidores na FarrierEurope.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/pt\\\/garantias-e-apoio-pos-venda\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/farriereurope.com\\\/garantias\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/pt\\\/garantias-e-apoio-pos-venda\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/farriereurope.com\\\/pt\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Garantias e apoio p\u00f3s-venda\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#website\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/pt\\\/\",\"name\":\"Farrier Europe\",\"description\":\"Material para ferradores profissionais\",\"publisher\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#organization\"},\"alternateName\":\"FarrierEurope\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/farriereurope.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#organization\",\"name\":\"Farrier Europe\",\"alternateName\":\"FarrierEurope\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/pt\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/farriereurope.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-horizontal.png\",\"contentUrl\":\"https:\\\/\\\/farriereurope.com\\\/wp-content\\\/uploads\\\/2026\\\/10\\\/logo-horizontal.png\",\"width\":1140,\"height\":224,\"caption\":\"Farrier Europe\"},\"image\":{\"@id\":\"https:\\\/\\\/farriereurope.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"description\":\"Ferraduras, cravos, ferramentas e equipamento para ferradores. 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