Terms of sale

1. Seller and scope

FarrierEurope is a brand of ACTIVIDADES FLOR DE LIRIO, S.L.U., Spanish tax ID B22387260, registered at C/ Afueras, s/n, 22193 Yéqueda (Huesca), Spain. Contact: clientes@farriereurope.com. These terms govern purchases made on farriereurope.com.

2. Products and buyers

The catalogue presents farriery, hoof care and equestrian equipment. Variants, sales units and features are described on each product page. Buyers must provide accurate information and have legal capacity to contract. Consumer rights apply when purchasing outside a business or professional activity.

3. Prices and taxes

The currency is the euro. Prices and the order summary show the taxes applicable to the transaction. Shipping is shown separately before you confirm. Optional extras are only added if you expressly choose them.

For international transactions, taxation depends on the destination and transaction requirements. A business exemption is not automatically applied by entering a company name. Any destination customs duties and import taxes are not considered included in shipping.

4. Ordering process

You can select products and variants, review your basket, enter your details and address, check the delivery charge and total, and choose an available payment method. You can correct your details before clicking the button that places an order with an obligation to pay.

You can browse the store and place your order in Spanish, English, French, Portuguese, German or Italian. Contracts are concluded in Spanish; the other language versions make the store easier to consult. If you need clarification about your order documents, contact us before confirming your purchase.

Your order confirmation and the applicable terms will be provided on a durable medium, such as email. Customers with an account can view their order details in the relevant account area. Keep the confirmation you receive.

5. Payment and availability

Only the methods displayed during checkout may be used. Banking or payment-service passwords will not be requested by email. If an item cannot be supplied after the contract is concluded, you will be informed and the relevant amounts refunded; it will not be unilaterally replaced with another item.

6. Shipping and delivery

Estimated delivery ranges from 24 hours to 7 working days, depending on the destination and item availability. If you need your order by a specific date, contact us before you buy.

Shipping costs are calculated according to the items and destination and are shown before you confirm your order. For destinations, conditions and delivery times, see shipping and delivery. Special timeframes that have not been confirmed are not guaranteed.

7. Cancellation

Consumers have a general right of withdrawal of 14 calendar days where legally applicable. Time limits, notification methods, return costs, refunds and exceptions are detailed in returns and cancellation. The cancellation form is voluntary.

8. Conformity and after-sales service

The seller is liable for goods that do not conform to the contract under the applicable rules. Remedies and contact details are described in warranties and after-sales service. No clause limits the consumer's non-waivable rights.

9. Enquiries and complaints

Report any issue to the seller by email or post, providing the details needed to identify the purchase. We will respond within the applicable statutory time limit and, where the issue is a consumer complaint, within one month at the latest. You may contact the consumer authorities and use any applicable dispute resolution procedures.

10. Data and legislation

Data processing is explained in the privacy policy. Spanish law applies, respecting the mandatory protection applicable to consumers according to their residence and the applicable jurisdiction rules. An order's terms are those accepted when contracting; later changes do not retroactively alter that purchase.