Frequently asked questions

How can I find a specific reference?

Enter a name, model or reference in the search bar. You can also browse by product family or brand.

Is the price for one piece, a pair or a box?

It depends on the item. Check the name, description and selected variant before adding a quantity. Box contents can vary between sizes or formats.

Can I compare sizes across different brands?

Compare actual dimensions. The same number does not guarantee equivalent dimensions for two horseshoes, nails or headcollars.

How much does shipping cost?

Shipping costs depend on the items and destination. To check the exact charge before placing an order, add the products to your basket and enter the delivery address. For more information, see shipping and delivery.

How long will my order take to arrive?

Estimated delivery ranges from 24 hours to 7 working days, depending on the destination and item availability. If you need your order by a specific date, contact us before you buy.

For details, see shipping and delivery.

Why is there no shipping rate shown?

Check country, county or province and postcode. Where a code identifies an island or special territory, an incomplete address prevents a reliable rate assignment.

Are import taxes included?

No. Where applicable, destination customs duties, import taxes and clearance fees are separate from shipping costs.

Can I confirm an online purchase?

Yes. Add products to your basket, enter your details and address, and choose one of the available payment methods to complete your order. If you need help, contact us at clientes@farriereurope.com.

How do I report a return or a problem?

Email customer support with the order details and reason for contacting us. You do not need to justify withdrawal. See the return periods and rights.